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What should I do when my Jacksonville home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your property – and your loved ones – against the various risks you might face, like burglary, fire, and carbon monoxide leaks. Although your home may be prepared, that doesn’t necessarily mean you are. Do you have a good idea of what to do if your Jacksonville home alarm system goes off? The blaring of an alarm can be jarring, disorienting, and could provoke panic. Your best bet is to stay calm and adhere to these simple suggestions.

Actions to Take When Your Home Alarm System In Jacksonville Goes Off

It’s a circumstance nobody wishes to be in, but it’s also the reason why you put in a home alarm system from the outset. You’re woken up from a deep sleep with the unmistakable sounding of an alarm after one of your sensors has been activated. What are you going to do?

  1. Stay calm. This is simple to say but harder to accomplish when your home security alarm is blaring, and your heart is racing. But staying calm is the best way to appraise what’s going on. Avoid the temptation of trying to deal with the emergency yourself instead let your monitoring professionals and first responders do their job.
  2. Take care of your family. Your main focus should be your family members and getting them to safety. In the event of a intrusion, this might include going to a predetermined safe room as far from points of entry as possible. It’s likely that your alarm may have deterred the intruder, but it’s always better to be safe than sorry. If there’s fumes or flames, you ought to vacate your residence without delay.
  3. Grab your cell phone. Nowadays, most homeowners have their phones at all times, but you may forget to pick it up during an urgent situation. Try to remember it. You’ll be able to stay in touch with your monitoring specialists and get notifications through your home security app.

Connect With Your 24/7 Monitoring Specialists

Whenever your home alarm system in Jacksonville goes off, your round-the-clock monitoring experts will spring to action. Their first move is to validate your alarm, and that includes reaching out to you. The protocol they follow is based on the type of emergency. For instance, when a medical emergency occurs, a single effort will be made to contact you before assistance is dispatched. If you’re dealing with a break-in - the most common type of alarm - a monitoring professional will follow these guidelines to get in touch with you:

  • An effort will be made to communicate with you using the central command panel. You will generally be requested to provide a passcode.
  • If that effort is not successful, a call is made to your principal contact number.
  • A secondary number or your first contact person is called next.
  • If there still isn’t an answer, local police are sent.
  • Your monitoring agents will follow up with you again after authorities are alerted.

If you're not in a position to communicate with monitoring staff, don’t fret. Assistance will still be dispatched even when you're not able to substantiate the emergency.

Be prepared for any situation with a Vivint home alarm system in Jacksonville

Stay ready for any emergency with a contemporary home alarm system in Jacksonville from Vivint. Call (904) 977-6139 to start customizing your home’s security today.